Job Description
About the Role:An opportunity has arisen for an experienced Senior Neighbourhood Housing Officer to join a dynamic housing team within the London Borough of Lambeth. This role is responsible for supervising a team of Neighbourhood Housing Officers, Assistant Neighbourhood Housing Officers, and Estate Caretaking staff, ensuring the delivery of a high-quality frontline housing service to tenants, leaseholders, and key stakeholders.
Key Responsibilities:
* Supervise and coordinate a team, ensuring effective service delivery, performance management, and staff development.
* Oversee tenancy and estate management, including tenancy enforcement, anti-social behaviour cases, and resident engagement.
* Manage housing casework, ensuring compliance with tenancy agreements and council policies.
* Work closely with tenant and resident associations, ensuring effective communication and issue resolution.
* Ensure compliance with health and safety regulations, financial controls, and legal requirements.
* Conduct estate inspections, monitor contract compliance, and oversee maintenance services.
* Respond promptly to complaints, member enquiries, and disputes, ensuring effective resolutions.
Requirements:
* Previous experience in social housing, housing management, or a related field.
* Strong knowledge of housing legislation, tenancy enforcement, and best practices.
* Experience supervising teams, handling complex tenancy issues, and managing performance.
* Excellent communication and stakeholder management skills.
* Ability to work flexibly, including occasional evening and weekend meetings.
How to Apply:If you are an experienced housing professional looking for a challenging yet rewarding role, apply now with your CV and a cover letter outlining your relevant experience.