Job Description
Part Time Corporate Receptionists X2
Based on site at Rolls-Royce, Derby
Days of work: Wednesday, Thursday, and Friday
Hours: 16 per week.
Shifts: either 7am - 12.30pm (7am - 12.00am Friday) or 12.30 - 6pm (12.00 - 5pm Friday)
You will be based at one location but may be required to cover sickness or leave at other local Rolls-Royce sites.
We are looking for highly self-motivated and passionate team players with great attention to detail.
The key focus for this role will be to create a single visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and its clients. You will provide services to the highest possible standards as well as represent the client and JLL values in appearance, presentation, and manners.
You will take ownership and manage the front of house experience, help orient and settle new and visiting staff, support the facilities management team in providing a great workplace experience, and provide the necessary support for business-related events and community-based initiatives.
In this role, you will bring your people-focused skills, including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively support the needs of our staff, clients, and business partners. Your ability to proactively resolve queries and issues will be the cornerstone of your success in this role.
What this job involves
Customer Service:
* Greet, assist and direct candidates/new hires/visitors and the general public to the appropriate staff member.
* Receive, direct and relay telephone, email, and other queries.
* Administration of parking spaces for visitors and employees (where applicable).
* Arrange taxis for client staff and visitors as requested.
* Book onsite meeting rooms and hospitality as per client requests and according to site procedures.
HSE, Security & Quality:
* Liaise with site managing agent and site security.
* Demonstrate a permanent high level of security awareness, knowledge of emergency evacuation procedures, and procedures for visits from local authorities as well as general Health & Safety.
* Issue ID and access badges for new hires/vendors/visitors and maintain records of the same.
* Monitor and maintain office and badge consumables in line with agreed stock levels.
* Maintain the security sign-in book.
* Carry out site induction for new starters, acting as the first line of support for any concerns raised.
* Understand and actively support JLL’s Quality Management program.
Site Operations:
* Conduct daily meeting room and office checks as required by the Workplace Manager.
* Prepare and serve hot beverages, layout, and clear away catering as required.
* Manage all requests on the Facilities helpdesk and liaise with service providers.
* Handle/Assist with incoming and outgoing mail inquiries according to existing procedures.
* Assist in coordinating the repair and maintenance of office equipment and in ordering office supplies.
* Keep accurate and updated records of the seating plan.
* Ensure accurate and detailed handover is planned and passed on (for tasks within responsibility), if absent from the business.
Sound like you? To apply you need to be / have:
* Passionate about people, providing them with great experiences. A natural 'people person' with exceptional Customer Service skills.
* Strong relationship-building skills to understand and respond to the needs of our staff and customers.
* High attention to detail.
* Flexible and proactive.
* Ability to react quickly and decisively when faced with a problem or issue.
* Team player with 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment.
* Able to work on their own initiative and with minimal direction.
* Strong team player with a commitment to support colleagues.
* Exceptionally organized and skilled in multi-tasking.
* Computer literate – good understanding and working knowledge of office software.
* Good level of written and oral communication skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
* Proven track record of achievement.
* Ability to understand problems, their impact, and provide resolutions in a timely manner.
* Feel empowered to take action and resolve issues quickly and thoughtfully.
* Excellent time management and organizational skills.
* Ability to work under pressure and to tight deadlines.
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