Trident Consulting is looking for a Senior HR Manager – US Staffing & Talent Solutions @ Manila, Philippines (Remote) for one of our clients.
Req: Customer Service Representative
Location: London - (Hybrid) 1-2 days in the Central London office per week, however, it may increase to a minimum of 2 days per week.
Duration: 9 months
Looking for a customer-focused, positive customer service representative who can take full ownership of assigned customer queries and deliver prompt resolution:
* Handle shipping related customer queries using Email, Chat, and Phone within service-level agreements (SLA).
* Collaborate closely with both internal teams (inventory/export) and external partners (carriers, warehouses) to follow up with shipment issues and resolve queries effectively.
* Investigate and resolve lost or damaged package claims, managing escalations with couriers and customers.
* Must be authorized to work in the UK. The position does not provide sponsorship.
Required qualifications and skills:
* 2 - 3 years customer service experience with solid knowledge on logistics/shipping.
* Self-Motivation: Ability to perform well under pressure, especially in fast-paced environments.
* Excellent communication and organizational skills, and the ability to work closely with multi-functional teams.
* A-Level or equivalent.
Preferred qualifications and skills:
* High attention to detail and good problem-solving skills.
* Solid Excel skills (pivots, basic formulas, and VLOOKUP).
* Experience with shipping, warehouse, carriers, forwarders, and reverse logistics.
About Trident: Trident Consulting is an award-winning IT/engineering staffing company founded in 2005 and headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles. Trident's commitment is to deliver the best and brightest individuals in the industry for our clients' toughest requirements.
Some of our recent awards include: 2022, 2021, 2020 Inc. 5000 fastest-growing private companies in America 2022, 2021 SF Business Times 100 fastest-growing private companies in Bay Area.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Information Services
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