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Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
Job overview
The post holder will support the Quality Performance and Information Lead with leading on the provision of a high quality, efficient and effective service including the responsibility for developing and implementing best practice performance monitoring that provides actionable insights into the data for Quality Performance across Calderdale and Huddersfield Foundation Trust (CHFT). Ensuring that all statutory, regulatory and needs of the divisions and areas are met. Driving a culture that embraces business intelligence and enables quality improvement.
Main duties of the job
The post holder will be enthusiastic with good communications skills who'd like to build on existing experience working in a vibrant hands-on role, gaining insight into how information is used on a day-to-day basis to help inform business decisions and quality improvement developments within the NHS. They will be able to establish relationships and work with key individuals across CHFT including clinicians and service managers to ensure the provision of services meets the customer needs.
Detailed job description and main responsibilities
• Provide intelligence on performance, interpret highly complex policies and reporting requirements and apply national policy relating to performance. Ensuring both contractual and national returns are delivered to deadlines.
• Attend and actively take part in collaborative meetings and steering groups, maintaining a level of awareness of the business of our key customers in order to offer appropriate and specialist support.
• Assist clinical and service managers in the interpretation of the information.
• Contribute to the development of a sustainable information and analysis service in support of the Trust's Quality and Performance Management Framework (PMF), ensuring data is robust and of a high standard.
• Aid service improvements through the development of skills and innovative techniques for information and reports.
• Provide support to the Performance and Information Lead through the provision of expert analysis and oversight and development and supervision of more junior staff.
Person specification
QUALIFICATIONS / TRAINING
Essential criteria
* Demonstrate good written skills in application form
* Educated to GCSE Maths & English or equivalent A to C
* Commitment to continuing professional development
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential criteria
* Detailed Knowledge of Microsoft packages (including Excel), SQL and other Windows Applications
* Experience of managing or using information
* Experience of data/information analysis and presentation techniques
* Experience of using or developing specialist reporting tools i.e. Qlik products or similar BI product(s)
* Proven ability to handle numbers and to provide analysis of sensitive information from system databases.
* In-depth knowledge of the data used to support day-to-day workings of a health or social care environment recognising how this can be used to support management decisions and the planning of services
* Awareness of confidentiality and security standards associated with patient information systems.
COMMUNICATION AND RELATIONSHIPS
Essential criteria
* Personable and articulate and able to meet deadlines
* Excellent communication and organisational skills
* Ability to work on own initiative and within a team
* Ability to work without direct supervision and follow procedural guidelines
* Ability to advise and support customers at all levels within organisation
* Ability to handle many different tasks at once through planning and organising workload
* Be accurate and reliable
* Able to fulfil the health requirements of the post as identified in the Job Description, considering any reasonable adjustments recommended by Occupational Health.
* Ability to be on site and work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.
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