Customer Service Representative - Back Office
Salary £23,400 per year
Monday-Friday, 8:30am-5pm
Hybrid Remote
Lynch Wood, Peterborough, PE2 6FY
As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!
Key Highlights:
* On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
* Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service.
* Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
* Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
* Prepare and send responses to customers, including drafting bespoke letters when necessary.
* Conduct outbound calling as required to address customer needs.
* Collaborate with team members and other departments to ensure seamless communication and workflow.
Benefits:
* 31 days holiday including bank holidays.
* Eligibility for an annual discretionary bonus scheme.
* Contributory company pension scheme with matching contributions up to 6%.
* Comprehensive employee wellbeing and assistance support programmes.
* Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
* Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
* Cycle to Work Scheme & Interest-free Season Ticket.
* Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave.
Requirements:
* Previous experience in an office-based role, with a focus on customer service and correspondence.
* Strong written and verbal communication skills, capable of effectively addressing customer queries.
* Basic office skills and IT awareness.
* Ability to work both independently and as part of a team, with good time management skills.
* Attention to detail and punctuality are essential.
* Comfortable communicating with individuals over the phone.
About Diligenta
Diligenta makes a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make. We are dedicated to being there to support customers in moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, AVIVA, Standard Life, M&G Prudential and Nest, the UK government's workplace pension scheme. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!
Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
Diligenta is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.