Your role
* Help drive first class customer service
* Supervise and mentor inhouse customer service team
* Set KPI's and objectives
* Work closely with internal teams to drive business and good practises
* Undertake account management of key clients
* Dealing with customer queries and complex issues when needed
* Reporting
* Attend customer review meetings on site
* General admin
Ideal Candidate
* Experience of working in a fast-paced customer service role
* Excellent communication skills
* Experience of training / mentoring and supervising customer service advisor
* High level attention to detail
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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