TAMWORTH BOROUGH COUNCIL
PEOPLE – CUSTOMER SERVICES
Customer Service Officer
£25,584 - £27,711 per annum pro rata
Hybrid working contract
22.5 hours per week
2-year temporary contract
Tamworth Borough Council’s customer service team is at the heart of council services. We are looking for an enthusiastic and highly motivated individual to join our vibrant team where you will be delivering exceptional customer experiences and working to resolve enquiries at first point of contact.
This role requires frequent contact with our customers, handling enquiries across several channels including telephone, digital and the new proposed customer service reception based at Marmion House. You will take ownership for, and resolve, a wide range of enquiries. You will effectively signpost customers to partner agencies where necessary, ensuring a seamless customer service experience all while offering an excellent service to the residents of Tamworth.
To deliver customer service excellence you will need:
* The ability to switch between complex and simple processes.
* The ability to work under pressure, achieve service standards and deal with challenging situations in a sensitive manner.
* The capability to use your own initiative, maintain resilience and work independently, with a can-do attitude.
* Excellent communication skills with the ability to tailor your approach to meet the needs of our diverse customer base.
* High level computer literacy with proven ability in the use of management systems.
* An ability to support our customers with their digital journey.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable).
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
Shortlisting will take place early November with interviews taking place week commencing 11 November 2024.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.
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