Vertu Head Office, Gateshead Public Sector Key Account Manager - Basic salary of £32,000 plus bonus. The key account manager role is a vital role to the public sector Team. The role holder will be responsible for managing the first line contact/relationship for the public sector customers and ensuring the customer service level is upheld. The role holder must ensure to adhere to set processes and work within Lease co and public sector SLA requirements. The role will be focusing mainly on being there for the customer, for their daily requirements, in relation to Lead times, stock availability, discussing batch deals, generating sales and working with the support team and management working towards providing a high-quality customer service experience mirroring into the needs of the customer set up. This role will work closely with the Fleet supply manager, Dealers, Brands and Customers and Head of Sales. As with all positions the above role is expected to uphold the highest ethical standards. Job Duties The Main aspect of the role is to process the first line requests from the customer, ensuring order take is consistent and seek to grow ensuring profitable deals are a focus. Looking to identify to the Fleet supply manager, GM and Head of Sales where we have supply opportunities for brands. Regular communication with the front-line customer contacts, promoting customer service and volume growth. Ensure that the customer enquiries are managed, and orders passed to sales support for administration process to commence. Identify gaps to the team around training requirements if needed on front end process. Maximise opportunities for order take growth focusing on prestige brands/profitable deals and management of costs. Share and communicate product knowledge, proactively preventing price increases. Regularly share information with the team on brands/margin structure changes. Communicate delays or difficult news to the customer key contacts where required. Work to provide customers with stock or demonstrators for sales events. Communicate available stock for supply. Build relationships with brands, dealers to support functionality of customer supply. Support training plans rolled out by PS manager for the support administration team. Cover administration duties where required. Partake in regular reviews with Customers. Escalate any known service failures or infrastructure requirements that may not be in place to General Manager that may impact the customer. Essential Criteria: • Previous fleet/public sector administration experience • IT Literacy including Microsoft packages/ Numeracy and Literacy Skills• • Attention to Detail and Accuracy • Require strong planning, communication, customer service and organising skills We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising to 29 with length of service - plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Company Car Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity and Paternity You will need to have a full UK driving license to be considered for this role. If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. LI-JC1