Customer Success Manager | Watford | Up to £50k
26 Mar
Our client, a global software solutions company, is recruiting for a Customer Success Manager to join their UK office in Watford. The purpose of the role is to strengthen the Customer Success Team, working towards increasing the value customers get from the company products. This role is focused on relationship-oriented customer care that aligns client and vendor goals for mutually beneficial outcomes!
What’s in it for you?
1. Salary: Up to £50k depending on experience
2. Hours: 8.30am-5.30pm Monday to Friday - hybrid working
3. 22 days holiday plus 1 additional day per year of service (up to 25 days)
4. Healthcare
Key responsibilities:
1. Increase the value of services by cooperating with the customer, sales, and product teams.
2. Support customers by successfully setting up their software.
3. Become a product expert and use this knowledge to effectively guide customers towards their desired outcomes.
4. Understand the customer’s needs and use cases to be prepared to overcome any incidents.
5. Ensure product adoption by onboarding new customers and teams.
6. Develop best practices for customer onboarding and implementation to ensure ongoing customer growth.
7. Work closely with the local Customer Success and Sales organizations on a global scale and report directly to the UK Managing Director, liaising closely with the VP of Customer Success.
What the employer is looking for:
1. At least 3 years’ experience in a client-facing role, managing complex accounts in a B2B, ideally SaaS company.
2. Experience with implementing, onboarding, and training enterprise customers.
3. Enjoy working cross-functionally on a daily basis, bridging the gap between users and internal teams (Customer Support, Sales, Product, etc.).
4. Quick learner with the ability to work effectively in a fast-growing environment.
5. Open-minded and proactive team player with excellent time management skills to achieve ambitious goals.
6. Strong written and verbal communication skills in English; additional languages could be advantageous.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
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