You will need to login before you can apply for a job.
Platform Host (Train Dispatcher) Future Roles
Employer: Greater Anglia
Location: Southend Victoria, GB
Salary: £27,503, increasing to £28,461 after 12 months
Closing date: 3 Jan 2025
* You will be working an average of 35 hours per week. Earliest shift times will start at 0500 am, lates 23.15pm and night shift 6.00am, including a combination of early, late, night and weekend.
* You must be able to arrange your own transport to ensure timely arrival for early and late shifts. Full training and a uniform are provided upon joining.
* Please note that applicants must be 18 years of age or older.
* It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.
* The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.
About the Role
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.
Duties include but are not limited to:
* Create a welcoming environment while providing pro-active assistance to customers on and off trains.
* Maintain and feel comfortable providing top-notch customer service in a fast-paced environment, especially at busier stations like Liverpool Street.
* Support customers with mobility impairments to ensure a smooth journey.
* Collaborate with Drivers and Conductors to ensure smooth communication and service.
* Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains.
* Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.
We're Looking For Candidates Who:
* Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication.
* Are calm under pressure, able to think on their feet, and able to handle various situations.
* Possess a "can-do" attitude and enjoy working as part of a team.
* Take pride in providing top-notch customer service and are passionate about ensuring customer safety.
* Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
* A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.
What's in it for you?
* Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
* International Adventures: After 12 months, unlock discounted international travel for you and your family.
* Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
* Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
* Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
* Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
* Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
* Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.
The closing date for all completed applications is on Friday 3rd January 2025.
*Please note vacancies can close earlier due to high influx of candidate applications.*
At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:
* Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
* Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
* Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement being the norm.
Ready to Bring Your G A Game?
#J-18808-Ljbffr