Job summary Tiptree Medical Centre is currently looking for a referral administrator, on a part time basis for 16 hours per week, to join our friendly and hard-working administration team. Main duties of the job Carry out the processes for eReferral, ensuring referrals are sent to the correct services as quickly as possible. Chase up any referrals that have not been processed within the expected timescale. Chase any patients who have not actioned their referrals or collected their paperwork. Complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendance. Provide cover for members of the referral team during periods of sickness and annual leave. Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Assist in any in-house data analysis of referral processed. Be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service. Action all subject access requests received by the practice. Close monitoring and actioning of the practice email account. About us Tiptree Medical Centre is a friendly, busy and innovative practice in north-east Essex. The team comprises of two friendly, supportive partners and 7 salaried GPs. We are an award-winning, semi-rural practice of approximately 12,000 patients. We are in an ideal location close to England's oldest town, Colchester, with nearby rail links direct to London and easy access to the east coast. We pride ourselves on being relaxed, with family-friendly and flexible working patterns. Partnership is very much at the heart of primary care, being the largest GP Partnership in North East Essex, comprising of 8 local GP practices across Colchester and Tendring. We pride ourselves on working to be at the forefront of primary care in our region and have many exciting ventures on the horizon. Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us, and tell us so in our regular patient surveys. We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. Date posted 27 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number 8784 Job locations Colte House Threshelfords Business Park Inworth Road, Feering Essex CO5 9SE Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential You will have previous secretarial/administration experience and good IT/keyboard skills. Knowledge of medical terminology Desirable Experience in primary care and knowledge of SystmOne would all be an advantage but full training can be provided to the right candidate. Person Specification Experience Essential You will have previous secretarial/administration experience and good IT/keyboard skills. Knowledge of medical terminology Desirable Experience in primary care and knowledge of SystmOne would all be an advantage but full training can be provided to the right candidate. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Colte House Threshelfords Business Park Inworth Road, Feering Essex CO5 9SE Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)