Multiple Full Customer Service Advisors wanted - Temporary to Permanent position.
The Best Connection are hiring Inbound part time Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12-week period.
Easily accessible by public transport!
The Role:
1. Assess and resolve enquiries, requests, and complaints, on the telephone, writing, and through a range of electronic channels.
2. Provide a comprehensive information service to customers and the public.
3. Maintain electronic databases of letters and forms received, information given, services requested and complaints.
4. Ensure accuracy of information, consistency and efficiency when dealing with customers
5. Responsible for taking customer payments, giving low level accounts advice, processing invoices, and ordering repairs.
6. Handle a significant volume of high level & confidential customer information.
Hours and Pay:
7. £11.44 per hour
8. Monday – Friday
9. 37.5 hours per week
10. 7.5 hours per day
11. Rotation Shift
12. Shift times- week 1 (7:45am till 3:45pm) week 2 (8:45am till 4:45pm) week 3 (11am till 7pm).
Additional Benefits and Requirements:
13. 28 days Paid Annual Leave pro-rata (inclusive of statutory holiday)
14. Canteen
15. Overtime Available
16. Employee Incentives
17. Parking on site