Regional Operations Manager at Maximus UK
We are delighted to offer a number of employment opportunities for those who want to work within a fast-paced environment and make a difference to people's lives by assisting unemployed individuals back into relevant and sustainable employment.
This post is responsible for the management, performance, motivation, and direction of employees; ensuring they meet and exceed all performance targets, quality, and compliance standards, and that employer vacancies are filled with participants meeting their requirements.
Key Responsibilities:
1. Motivate, direct, and manage a team of Employment Advisors to meet and exceed their performance targets (contractual and financial) within compliance, quality, and health & safety standards.
2. Ensure there is a succession plan for each direct report and that the team has sufficiently skilled and experienced resources to meet its targets.
3. Ensure that all direct reports have a learning and development plan, are coached, and supported to achieve their individual targets, and have the efficiency and motivation to exceed expectations.
4. Conduct quality audits by observing team members over the phone or by video call and dip sampling into caseload data.
5. Responsible for the health and safety of team members.
6. Ensure team members’ productivity and activity align with referral flows and coordinate activity in line with contract profiles, ensuring that correct resources are assigned.
7. Forecast and plan accurately, providing an annual business plan, monthly forecasts, weekly figures, and statistics, and provide reports and feedback to the Operations Manager relating to contractual performance as required.
Minimum Requirements:
* Minimum of two years of experience in welfare to work, employment, or recruitment industry.
* Line management experience of a team of staff.
* Demonstrable experience of being an effective leader, driving staff to achieve recruitment targets.
* Strong understanding of Welfare to Work and DWP Programmes.
* Strong understanding of the Commissioner and relationship building.
* Ability to produce detailed Management Information reports and analyze trends.
* Strong leadership and interpersonal skills, specifically around listening, questioning, delegating, and building relationships.
* Able to plan and organize people and carry out effective resource and succession planning.
* Able to prioritize and problem-solve with minimal support; work in a flexible manner; being visionary, promoting improvements and sharing best practices that support business efficiency.
* Qualified to at least Level 3 Diploma, or equivalent experience. Minimum 5 GCSEs (or equivalent) at grade C or above including English Language and Maths.
Seniority Level:
Mid-Senior level
Employment Type:
Full-time
Job Function:
Sales and Business Development
Industries:
Outsourcing and Offshoring Consulting
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