Job summary An exciting opportunity has arisen for a Band 3 Patient Flow Administrator to join our Patient Flow Team. The The post holder will support all aspects of patient flow, providing data, dealing with queries in relation to patient flow and general admin duties. The post holder will also be required to support the Head and Deputy Head of Patient Flow by providing secretarial support and undertaking administrative duties. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job The main duties of the role will be to assist and work with the Patient Flow Team and the wider Multi disciplinary team to ensure timely patient flow and to provide correct data and reporting. The post holder will be responsible for supporting patient flow ,providing relevant correct data to support the team and to manage all aspect of administration. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 06 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum Contract Permanent Working pattern Full-time Reference number 050-AC172-0325 Job locations Ysbyty Gwynedd Penrhos Road Bangor LL57 2PW Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential NVQ Level 3 or relevant equivalent experience IT related qualification i.e. CLAIT/ECDL or proven experience using Microsoft Office (excel/word/powerpoint etc.) RSA /OCR level 2 or equivalent Desirable NVQ Customer Service L3 Statutory and Mandatory Training Copy/audio typing Experience Essential Knowledge of a range of administrative processes. Experience of working in a busy office environment. Ability to use own initiative and judgement to analyse and resolve problems Ability to work as part of a team Desirable Experience of working within the NHS Skills Essential Competently communicates professionally and effectively with all levels of staff both verbally and in writing. Proficient in use of Microsoft office applications. Experienced in planning and organising and prioritise own workload. Flexible and adaptable to changing service demands. Excellent organisational skills Numerically/literacy proficient Desirable Minute-taking skills Competent in the use of patient management systems Knowledge Essential Knowledge of Microsoft Office package including Word, Excel and Powerpoint Evidence of Continual Personal development Ability to deal with sensitive information Knowledge of data protection guidelines Knowledge of patient management systems Desirable Knowledge of NHS Organisations Knowledge and understanding of project methodology Personal Qualities & Other Relevant Requirements Essential Team Player Approachable / Friendly Confident manner Reliable Develops own practice through reflection and learning Empathetic Ability to work under pressure Ability to work under own initiative Confidentiality Desirable Welsh Speaking Person Specification Qualifications Essential NVQ Level 3 or relevant equivalent experience IT related qualification i.e. CLAIT/ECDL or proven experience using Microsoft Office (excel/word/powerpoint etc.) RSA /OCR level 2 or equivalent Desirable NVQ Customer Service L3 Statutory and Mandatory Training Copy/audio typing Experience Essential Knowledge of a range of administrative processes. Experience of working in a busy office environment. Ability to use own initiative and judgement to analyse and resolve problems Ability to work as part of a team Desirable Experience of working within the NHS Skills Essential Competently communicates professionally and effectively with all levels of staff both verbally and in writing. Proficient in use of Microsoft office applications. Experienced in planning and organising and prioritise own workload. Flexible and adaptable to changing service demands. Excellent organisational skills Numerically/literacy proficient Desirable Minute-taking skills Competent in the use of patient management systems Knowledge Essential Knowledge of Microsoft Office package including Word, Excel and Powerpoint Evidence of Continual Personal development Ability to deal with sensitive information Knowledge of data protection guidelines Knowledge of patient management systems Desirable Knowledge of NHS Organisations Knowledge and understanding of project methodology Personal Qualities & Other Relevant Requirements Essential Team Player Approachable / Friendly Confident manner Reliable Develops own practice through reflection and learning Empathetic Ability to work under pressure Ability to work under own initiative Confidentiality Desirable Welsh Speaking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Gwynedd Penrhos Road Bangor LL57 2PW Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)