Christmas Sales Associate - Jelly Cat - 37.5 hours (Trafford)
Role Responsibility
As a Sales Associate you will:
* Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs.
* You will be required to work 3 out of the 4 key dates which include; Christmas Eve, Boxing Day, New Year’s Eve and New Year’s Day.
* Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
* From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards.
* Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
* Manage and oversee the stock in your department, from unpacking deliveries, to completing audits and maintaining the stock room.
* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.
* Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
* Follow health, safety and security procedures, and play an active role in preventing stock loss.
The Ideal Candidate
* Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
* Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
* Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
* It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
* Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
* Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
* An example of our values, a reliable and respected colleague.
About the Company
Rewards and benefits
* Enviable team member discount.
* Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment.
* Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members.
* Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance.
Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too.
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