We are working closely alongside a LocalAuthority in Wirral to assist with theappointment of a Customer Resolution & InfoManager on a 2monthcontract highly likely to be extended at clientsdiscretion. Please apply with your CV for immediateconsideration.
Rate ofPay: 23.66 29.59 perhour
Responsibilities:
* Responsible for liaising with elected membersand Members of Parliament in dealing and responding to requests forinformation.
* Design and deliver training aboutcomplaints policies procedures and information responsibilities tostaff and managers across Childrens Services.
* Develop and agree annual measures and budgetsfor the Customer Resolution & InformationTeam.
* Manage the Team budget which will includethe employment of selfemployed independent investigations.
* Liaise with elected members senior managersexternal organisations and the community to shape and improveservice delivery.
Qualifications:
* Professional qualification ordegree.
Experience:
* Managingand implementing effective processes for dealing with complaintsand enquiries.
* Developing organisationalpolicies which reflect national legislation relating specificallyto the handling of complaints and/or adhering to informationresponsibilities.
* Reviewing investigationreports in response to complaints to ensure compliance with DataProtection Act 2018 and GDPR.
* Dealing withsensitive issues which may pose significant risk to theorganisation.
* Working in a customerfocussedrole including with serviceusers families elected members MPs otherprofessionals and organisations.
* Managing staffworking collaboratively to support each other and to ensure thatthey can meet timescales and deadlinesrequired.
* Managing a budget that carries withinit some level of complexity or risk.
* Workingwith partners with regulatory bodies including the Local GovernmentOmbudsman Information Commissioners and otherregulators
* Working with senior managers toescalate issues of concern share learning and develop actions plansfor improved practice and standards.
* Analysinginformation to identify patterns and trends and report to seniormanagers.
* Performance reporting analysis anddeveloping learning from monitoring of complaints andenquiries.
* Providing advice and guidance tostaff including practitioners and seniormanagers.
Pleasenote:
* You should beavailable to work immediately or at a shortnotice.
* You should have right to work inU.K
Disclaimer: Brackenberry Ltdis acting as an Employment Business in relation to this vacancy. Weare committed to equality in the workplace and is an equalopportunity employer. Unless otherwise stated all of our roles aretemporary though opening assignments can be and often are extendedby clients on a longer term basis and can sometimes becomepermanent. Important: We willinterpret your application as being permission to submit your CV tothis role (with the right to represent you) unless you advise us tothe contrary. Incase the role requires an enhanced DBS your DBSmust be either through us or be accompanied by a subscription tothe DBS updating service.
#RQ1346555
Remote Work :
No