In this role youll use your customer service skills to the full, so youll need to be a great communicator with clients and colleagues, confident in problem solving, love admin work, have great time management skills, and be an excellent team player. Its a varied, fast paced and rewarding role.
Our Course Administrators across our sites take on the responsibility for providing an efficient and high quality administrative and customer service experience for both our clients and cross centre departments, using our digital systems to the full.
You’ll be the key go-to person for clients and colleagues at the centre. You’ll deal with a variety of clients (schools, employers, parents), as well as our instructor and hospitality teams in centre. This role plays a huge part in the customer journey to make sure that all pre-course preparation work for each course delivered at Loch Eil is completed accurately, on time and as required.
Within this role, you will be using Microsoft Dynamics to carry out the majority of your tasks. Outward Bound use this digital system to support the communication and preparation for a groups arrival. From Participant Information Forms, to allocating rooms and grouping individuals, the system will be your go-to for your day to day work.
You’ll attend nd contribute to relevant meetings at the centre as well as Trust wide, including Customer Service Course Administrator meetings. You’ll also be the first point of contact for all visitors to the Loch Eil centre during office hours.
Here’s a bit more detail…
Key Responsibilities:
1. Ensure all on-line participant forms are received and processed on time, with regular follow ups with clients for outstanding information.
2. Ensure pre-course paperwork for special requirements (dietary, etc.) is dealt with, informing the relevant department and recording on the booking system.
3. Allocate accommodation and groups for all clients, taking into consideration the type of group, age and any special requirements.
4. Answer course queries from our education, early career and summer course clients – liaising with schools, youth groups, corporate employers, parents, and young people.
5. Deal with all post-course administration, eg. collating feedback, producing certificates, etc.
6. Ensure the online booking system is up-to-date and amend when required.
7. Arrange catering, meeting rooms, accommodation, etc. for visitors, events and staff.
8. Attend and contribute to relevant meetings.
9. General office administration including stationery orders, post, lost property enquiries, etc.
You may sometimes be required to undertake additional tasks as requested by your line manager.