An exciting opportunity has arisen for a band 5 (without professional registration) to join the team in a key role within the 24/7 Mental Health First Response service (111 Press 2), where you will be the first point of contact for people who may require urgent mental health support.
Main duties of the job
The successful applicant will:
1. Work within a multidisciplinary mental health care team, with a varying composition.
2. Communicate effectively and professionally with a range of people, including those in distress, their families and carers, professionals contacting the service, and colleagues.
3. Work within a service that provides mental health support 24 hours a day and 7 days a week, requiring flexibility with working hours.
4. Understand when it is necessary to escalate the call to a relevant registrant, clinician, service, or organisation, and manage the transition in collaboration with the relevant person/people.
5. Access information regarding local services to ensure appropriate and continued support is made available.
6. Be trauma informed and aware of the social determinants of mental health when developing a support plan.
About us
Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for their contribution to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.
As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also situated in one of the most beautiful rural counties in Britain, prioritising your well-being for a healthy 'life work' balance.
To start your journey with us and learn more about what we can offer you, please visit: here.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications/Knowledge & Experience
* Educated to degree level standard or equivalent level of experience.
* Evidence of Continuing Professional Development in an area of mental health or supporting people field.
* Good understanding of the impact of stigma and discrimination.
* An understanding of common mental health and neurodevelopmental conditions.
* Experience of providing mental health or wellbeing support to people.
* Experience of working autonomously and using own initiative.
* Experience of prioritising tasks within a busy and pressured environment.
* Experience of working within a multidisciplinary team and/or collaboratively with other organisations/agencies.
* Experience of providing telephone assessment/support.
* Experience working in a service where agreed targets are in place, demonstrating clinical outcomes.
Experience
* Experience of supporting people with mental ill health.
* Experience of telephone-based support.
Aptitude and Abilities
* Able to adapt skills to working remotely (i.e. via telephone/video calls).
* Work well within a team and foster good working relationships.
* Strong and adaptable communication skills to suit varying environments and situations (written and verbal).
* Ability to think laterally and prioritise effectively.
* Ability to demonstrate commitment to high quality care and service provision.
Values/Other
* Demonstrate PTHB Values.
* Willingness to be flexible with working hours to cover a 24/7 shift pattern.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr