Inchcape PLC – Global Support Analyst
London Head Office – St James’ Square
Salary up to £40k + Great Employee Benefits
At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more…
1. Annual leave - A minimum of 33 days’ annual leave (including bank holidays), rising with long service.
2. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team.
3. Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face.
4. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day.
5. Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more.
6. Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health.
7. Cycle to Work - Get a bike and or cycling gear at a significantly reduced price.
8. Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives.
Job Introduction
The role of a SAP SuccessFactors Global Support Analyst has two distinct areas of responsibility, primarily to provide business as usual support to the business for any HR support tickets and assist with continuous improvements globally, in addition to supporting the HRIS Global Systems and Project team members as part of the rollout of further phases of SAP SuccessFactors.
You can find out more about us on our website.
Main Responsibilities
9. Managing tickets for HRIS team. Acting upon and resolving all queries, quickly escalating any technical issues that need further investigation.
10. Business as usual activities for managing change requests, documentation, testing, training and deployment of new functionality and system enhancements.
11. Work collaboratively and at pace with key stakeholders – HRIS team, Regions HR teams, IT teams and business areas - to provide support, guidance, and training.
12. Thrive in a fast-paced environment managing multiple support tickets, projects, and initiatives simultaneously
13. Identify process improvement opportunities and work collaboratively with the wider team to implement theses.
14. Ensure adherence to all governance standards, compliance requirements (SOX/PCI) and enforce IT standards for enterprise consistency
15. Systems administration tasks, including: Bulk data uploads, Localised Foundation Objects and Support the region with some reporting requests.
16. Working with third party vendors to suggest, develop and implement functionality to meet the business needs.
17. Assisting in the system software releases.
18. Working with project teams to ensure timely delivery of new SuccessFactors modules both regionally & globally
19. Assist the wider HR team with ad-hoc rewards related queries and project work.
The Ideal Candidate
20. Strong experience in SAP SuccessFactors including more than 1 of the following modules; Employee Central, Recruitment, Onboarding, Compensation/Variable Pay and Performance and Goals
21. HRIS Data model for organizational and employee master data design
22. Experience in Reporting for SuccessFactors
23. Highly proficient in excel & data transformation
24. Ability to prioritize and execute tasks in a high-pressure high-paced environment and make sound decisions.
25. Experience working in a team-oriented, collaborative environment.
26. Good understanding of the organization’s goals and objectives and how these align with the business processes.
27. Strong interpersonal, written, and oral communication skills and ability to present ideas in a user-friendly manner and format.
28. Ability to write & present technical & design documents.
29. Ability to present to colleagues and senior stakeholders as needed to present ideas, resolution of support tickets, business improvements, process changes and technical changes to the SF solution.
30. Able to conduct research into issues and products as required, and document outcomes.
31. Highly self-motivated and execute required tasks and activities as required.
32. Strong customer service orientation.