This role works across all reception duties. Not only will the post holder work as an efficient and effective receptionist but will proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Main duties of the job
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the practice management, dependent on current and evolving practice workload and staffing levels.
Job responsibilities
1. Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols.
2. Maintaining and monitoring the practice appointments system.
3. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
4. Processing and distributing incoming and outgoing mail.
5. Taking messages and passing on information.
6. Filing and retrieving paperwork.
7. Processing repeat prescriptions in accordance with practice guidelines.
8. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
9. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
10. Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning.
11. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
12. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Person Specification
Qualifications
1. GCSE award or modern equivalent.
2. Excellent customer service skills.
3. Excellent timekeeping.
4. Diligent working in a fast-paced environment.
5. Qualification in administration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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