Summary
This role is perfect for those candidates that want to learn work in an office environment in a role that involves customer service and human resources duties. A successful candidate will possess good communication skills, will to improve and an eye for details
Annual wage
£12,103 a year
Training course
Customer service practitioner (level 2)
Hours
35 hours per week 9.30 – 5.30 Days TBC.
35 hours a week
Possible start date
Thursday 13 March
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Preparation of payroll, weekly and monthly.
* Dealing with clients queries
Administration of pension scheme.
* Uploading reports
* Taking phone calls and liaising with clients.
* Possibly sitting in business meetings.
* Sort out the administrative function of the firm with a fresh new approach
* Must have good communication skills, confident, friendly and good at multitasking.
Where you’ll work
BRANCH HOUSE
31 BRANCH ROAD
BATLEY
WF17 5SB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LUMINATE EDUCATION GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Customer service practitioner L2 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade 4 / C and above)
* Maths (grade 4 / C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
Please apply for the role as soon as possible, we are interviewing suitable candidates as and when we receive applications. Therefore, the role may close before the advertised closing date.