Dorset County Hospital NHS Foundation Trust
* Band 3 role
* Full time or Part time available
* Up to 37.5 Hours per Week
* Permanent contract
This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in our Emergency Department.
The Emergency Department is a busy, interesting place to work and sees 47,000 patients a year on average and the majority of them are booked in by our ED Receptionist/Clerk team.
Emergency Department Reception operates 24 hours a day, 7 days a week so you will work as part of a rota working nights, weekends and some bank holidays. Rotas are planned 6 weeks in advance and enhancements are payable for all unsocial hour shifts.
If you have good customer service, communication, and administrative skills, are flexible in your approach, reliable and enjoy working in a busy, dynamic environment we would love to hear from you.
The role is permanent and could be worked as either full time (37.5 hours per week) or a part time basis - please include details of your preference when you apply.
Main duties of the job
The role is within the Bed Bureau part of our Emergency Department taking calls from GPs, Minor Injuries Units, and other hospitals referring patients into the hospital for speciality-related care. You will be responsible for taking those calls, liaising with the speciality service and booking transport for the patient, if required.
About us
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Job responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person Specification
Education, Qualifications & Training
* Evidence of good literacy skills
* Evidence of good numeracy skills
* Must have an understanding & knowledge of general office equipment
* NVQ 3 or equiv in Customer Service or evidence of equivalent practice
Experience & Knowledge
* Previous experience within a clerical environment
* Previous experience working with PAS/equiv
* Knowledge/experience of working in a multi-cultural environment
* Basic knowledge of medical terminology
* Evidence of keyboard skills
* Evidence to be able to work on own initiative but also as part of a team
* Ability to handle several tasks at once with frequent interruptions & prioritise workload
* An understanding of confidentiality
* Ability to deal with general stresses or working with difficult patients/distressing circumstances
* Evidence of ability to communicate with all levels of staff & members of the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dorset County Hospital NHS Foundation Trust
£24,071 to £25,674 a year plus enhancements for unsociable hours and bank holidays.
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