Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust
An exciting opportunity has arisen for a suitably qualified and experienced individual to join the North Psychiatric Liaison team (PLT) as Administration Officer, based at NSECH Hospital, Cramlington.
The post holder will support the team's medical staff to provide an effective and responsive admin service assisting with diary management, clinics, appointment letters, outcome letters, training, holidays, and sickness monitoring.
This is a full-time permanent role, 37.5hrs per week, working Monday to Friday inclusive.
Main Duties of the Job
Main duties of the role include:
* Collate data and information to produce letters and reports
* Organise training events as directed
* Manage medical staff holidays/study leave/sickness
* Maintain medical staff diaries
* Communicate effectively with a wide range of staff
Candidates must be able to demonstrate proven experience in the following:
* Experience in a customer service/patient/service user focused environment
* Secretarial skills working within a team
* Excellent communication and interpersonal skills
* Good working knowledge of Microsoft Office/Word/Excel
* Excellent verbal and written communication skills
* Ability to be self-directed, motivated, and contribute positively within a team
* Ability to manage and maintain office systems
* Ability to deal with exposure to highly distressing or emotional circumstances
* Expected to participate in all relevant training courses appropriate to the role
There may be a requirement to travel/work at the team's partner base at Wansbeck Hospital, Ashington.
About Us
We aim to attract and retain a diverse, talented, and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return, we can offer a dynamic working environment in which to build a career.
Job Responsibilities
We welcome pre-application queries and site visits. Please find attached job description for full details.
Advertising date: 6th February 2025
Closing date: 13th February 2025
We welcome your application.
Person Specification
Qualifications
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) e.g., NVQ Level 3 in Business Administration (or equivalent)
* General level of education to O-Level/GCSE or equivalent
Experience
* Minute taking experience
* Diary management and organisational experience
* Knowledge of NHS Policies and Procedures
* Working knowledge of Microsoft applications, including email communication
* Ability to maintain and update Patient Information Systems e.g., RiO
* Good working knowledge of office procedures
* Previous secretarial/clerical experience
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
* Demonstrates willingness to learn in application
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Good organisational and planning skills
* Demonstrates willingness to learn in application
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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