Job Title Community & Fan Engagement Manager Department Marketing & Commercial Direct Reports N/A Reports to Marketing & Commercial Director Location Cobdown Park, Station Road, Aylesford, Kent, ME20 6AU Level of DBS Enhanced Child and Adult Barred List About Us: The London City Lionesses are part of the Kynisca group, setting a vision and building an infrastructure in which all the players and staff can thrive. Owned by Michele Kang, our vision for Kynisca is to: Become the most pre-eminent sports organisation in the world; Have a high-performance culture of winning on and off the pitch; Train women as women; and Motivate and inspire the next generation of girls and women. Role Purpose: The role of the Community & Fan Engagement Manager is to act as the external Club Ambassador to develop and deliver strategies to strengthen the relationships between London City Lionesses and its local community in Kent and Bromley. The ideal candidate will be an excellent relationship builder with a customer service mindset and a passion for the positive role football can play in a community with a passion for growing our London City Lionesses fanbase. This is a new position within the business, so the responsibilities are not set in stone. We need someone who can jump in, get things done and work with the senior leadership team to shape the future of the club. Main Duties/ Responsibilities 1. Grassroots Football & Schools Build relationships with local schools and grassroots clubs to create positive programs including but not limited to player appearances, coaching sessions and matchday involvement Build the strategy for our Sister Club program across Kent and South London Build relationships with FAs, School FAs and local leagues – seeking opportunities to leverage London City Lionesses to enhance local activities. Oversee the community activations at our matchdays working closely with the Brand & Marketing Manager 2. Local business Relations (Kent & Bromley) Build relationships with local businesses and chambers of commerce to leverage London City Lionesses with the local business community. 3. Fan Engagement Ownership of our Supporter Engagement Policy – which includes establishing a Fan Advisory Group and executing a season timetable of events for our fans, outside of matchday. Be the key point of contact for all London City Lionesses Supporters Groups. Proactively play a part in growing supporter groups – ensuring that all of our fanbase is represented 4. Other ad-hoc duties as assigned from time-to-time by management Club Accountabilities 1. To comply with all Club policies, procedures and practices and carry out your role diligently and in the best interests of the Club 2. To lead with a proactive, high-performance mindset and actively contribute to a winning culture on and off the pitch 3. To behave in a manner consistent with Club values and policies What we are looking for Qualifications and Training Degree in relevant subject Knowledge, Skills and Experience Essential Previous experience working in schools, grassroots football clubs or similar community organisations A demonstrated love for women’s football, and commitment to the growth of the game Demonstrated solutions focused and able to work under pressure with own initiative Excellent track record of relationship building. Experience managing complex projects with multi stakeholders Desirable Experience working in a sports club foundation or community programs Characteristics Passionate about women’s football and broader women’s sport culture. Enjoys building relationships Entrepreneurial spirit and ability to deal with matrix stakeholders & ambiguity. High standards of personal integrity and EQ. Comfortable and able to work on own initiative Has a learning mindset; is keen to continue their self-development and keep up to date with best practice and learning opportunities Continually seeks to improve efficiency and performance Seeks out and embraces new ways of thinking and working – not afraid to fail. London City Lionesses is committed to safeguarding, health and safety, and equality, diversity, and inclusion. We prioritise the welfare of children and vulnerable adults, the well-being of all staff and visitors, and fostering an inclusive environment where everyone feels valued and supported. These responsibilities are shared by all staff and volunteers, with safeguarding, safety, and inclusivity being collective priorities. All staff are required to adhere to the Club’s policies, complete relevant training, and actively contribute to maintaining a safe, inclusive, and welcoming environment. This includes timely reporting of concerns, compliance with health and safety regulations, and upholding the Club’s zero-tolerance approach to discrimination. For certain roles, additional checks, such as Disclosure and Barring Service (DBS) checks or health assessments, may be required. Applications must include a fully completed application form; CVs alone will not be accepted. All candidates will be assessed on merit and their alignment with the Club’s values.