Job summary We have a vacancy within mental health services based at the Dept of Pyschiatry at Pilgrim Hospital. If you want to be part of a friendly and supportive team, whilst supporting in the safe and effective running of the outpatients dept and reception support to the wider services located at this site. You would be required to undertake reception and routine administration duties in support of clinical and non-clinical activity, ensuring a professional and efficient reception service is provided for all visitors including service users, carers, contractors, external and internal stakeholders, along with site colleagues and teams. We would welcome applicants from those wanting either full time hours or those seeking a more flexible work schedule with the possibility of job share/part time hours. Main duties of the job To provide a welcoming and professional reception to the service and to ensure both telephone and personal/physical enquiries are dealt with in a prompt, polite, calm, confidential and efficient manner. To provide administration duties including taking or relaying accurate messages, dealing with incoming and outgoing post, photocopying, room bookings and assisting with the effective dissemination of information as appropriate. Communicate sensitively with any individual attending site, maintaining strict standards of confidentiality and professionalism. To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations and seeking further information/support where required. Please see attached job description for full details About us Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do. You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff. Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more. Date posted 24 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Part-time, Job share, Flexible working Reference number 274-11328-AC Job locations Dept of Pyschiatry, Pilgrim Hospital Sibsey Road Boston PE21 9QS Job description Job responsibilities Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: Early access to Psychological Therapies and Physiotherapy Competitive annual leave allowance Car leasing scheme NHS pension scheme Free eye tests Money saving options through our salary sacrifice scheme Discounts on major high street retailers and restaurants Get in touch today: Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Wendy Thompson, via email at wendy.thompson17nhs.net or by telephone 01205 318075 Job description Job responsibilities Please view the attached Job Description and Person Specification documents for complete details regarding this post. When completing your application, please demonstrate how you meet the role criteria. We can also offer you many staff benefits to help support you which include: Early access to Psychological Therapies and Physiotherapy Competitive annual leave allowance Car leasing scheme NHS pension scheme Free eye tests Money saving options through our salary sacrifice scheme Discounts on major high street retailers and restaurants Get in touch today: Our friendly team is here to answer any questions you may have about our roles. For more information, please contact Wendy Thompson, via email at wendy.thompson17nhs.net or by telephone 01205 318075 Person Specification Qualifications Essential NVQ 2 or equivalent qualification and/or previous experience in similar role GCSE English Grade C or above or Grade 4 or above Word processing/IT skills Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management Skills Essential Demonstrate good/excellent written and verbal communication skills Calm telephone manner Able to demonstrate organisational skills Use own initiative and manage time effectively Ability to work as a team and take direction from multiple sources Desirable Familiar with outlook packages, particularly outlook Experience Essential Has worked in a busy office environment Customer service experience Desirable Knowledge of Trust database systems Person Specification Qualifications Essential NVQ 2 or equivalent qualification and/or previous experience in similar role GCSE English Grade C or above or Grade 4 or above Word processing/IT skills Conversant with Microsoft Office, particularly Word/Excel/PowerPoint/electronic diary management Skills Essential Demonstrate good/excellent written and verbal communication skills Calm telephone manner Able to demonstrate organisational skills Use own initiative and manage time effectively Ability to work as a team and take direction from multiple sources Desirable Familiar with outlook packages, particularly outlook Experience Essential Has worked in a busy office environment Customer service experience Desirable Knowledge of Trust database systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lincolnshire Partnership NHS Foundation Trust Address Dept of Pyschiatry, Pilgrim Hospital Sibsey Road Boston PE21 9QS Employer's website https://www.lpft.nhs.uk/ (Opens in a new tab)