Job Description
Customer Service Advisor // Permanent // Fully office based // £29,000 per annum
My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and responsibilities:
* Handling customer queries via phone, email, and online platforms promptly and professionally.
* Providing technical advice and troubleshooting support on products.
* Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
* Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
* Documenting interactions and case resolutions in the CRM system.
* Supporting sales consultants and contributing to training sessions with your technical knowledge.
* Staying up-to-date with new products and industry advancements to provide accurate advice.
Experience and expertise:
* Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
* Excellent communication skills to explain technical details clearly and effectively.
* Strong problem-solving skills and a proactive approach to customer resolutions.
* Organisational skills to manage multiple tasks efficiently.
* Proficiency in Microsoft Office.
* A positive, team-oriented attitude and a passion for outstanding customer service.
Package:
* Up to £29,000 per annum DOE
* Bonus
* Flexible hours
* Medicash
* Staff discount
* Free parking