About Us: Whiteley Village is a charitable Trust that has been providing a unique retirement community for over a century. Set in 225 acres of beautiful grounds in Walton-on-Thames, Surrey, our village offers a special and enriching place to live and work. As we continue to grow and evolve, we are looking for a dedicated and experienced Head of Housing to join our leadership team and help ensure that our residents enjoy a high quality of life in a safe, comfortable, and supportive environment. The Role: As the Head of Housing, you will be responsible for overseeing the management of housing services within Whiteley Village. This includes the maintenance, allocation, and management of all residential properties, ensuring that they meet the needs of our residents and are compliant with regulatory standards. You will lead a team of housing staff, develop strategies to improve service delivery, and work closely with other departments to deliver the best possible experience for our community. Key Responsibilities: Oversee the day-to-day management of housing services, ensuring high standards of maintenance and service delivery. Develop and implement housing policies and strategies that align with the trusts values and mission. Lead, manage, and support the housing team, providing guidance and ensuring professional development. Ensure all residential properties are well-maintained, safe, and compliant with health and safety regulations. Work collaboratively with other departments to address residents’ needs and enhance the overall living experience. Manage budgets and resources efficiently, striving for cost-effective solutions. Engage with residents to gather feedback and address any concerns regarding their housing. Represent Whiteley Village at relevant external meetings and forums. The Ideal Candidate: Proven experience in housing management, (over 5 years) with a strong understanding of housing regulations and best practices. Experience in managing teams and leading projects within a housing environment. Experience of meeting regulatory, statutory and legal requirements in housing management Strong understanding of the needs of elderly residents and a commitment to enhancing their quality of life Excellent communication and interpersonal skills, with the ability to engage effectively with residents, staff, and external partners. Ability to manage budgets and resources effectively Strong organisational and problem-solving skills, with a proactive approach to improving services. Passionate about supporting older adults and enhancing their quality of life. A degree or professional qualification in housing management or a related field is desirable, though not essential. Why Join Us? At Whiteley Village Homes Trust, you’ll be part of an inspiring community where your work truly makes a difference in the lives of our residents. We offer a supportive and dynamic work environment, opportunities for professional development, and the chance to contribute to a historic charity that’s dedicated to providing exceptional accommodation for older adults. If you’re a strategic leader with a passion for housing and community, we’d love to hear from you.