Job summary Patient Service Advisor Division: Cancer and Core Clinical Services Care Group: Cancer and Access Band: 2 Salary: £23,615 per annum/pro rata Work hours are: Monday and Tuesday 08.00-12.00 and Thursday and Friday 13.00-17.00 We are recruiting for an Patient Service Advisor who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff. Main duties of the job The successful post holder will be expected toact as the first point of contact for our patients and relatives, dealing with enquiries over the telephone and face to face. As a Patient Service Advisor you will be able tomulti task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines. Our values are B old, E very Person Counts, S haring and Open and T ogether. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust. We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process. To contribute to our exciting future and become part of our team, apply today. About us Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time ? Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients. As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey. Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation. Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach: B - Bold E - Every person counts S - Sharing and open T - Together Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust. Date posted 23 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum/pro rata Contract Permanent Working pattern Part-time Reference number 275-2501PSA Job locations Medway Hospital Windmill road Gillingham ME7 5NY Job description Job responsibilities Ensure that all relevant case notes are available at the start of the clinic Book in Patients for clinics held in allocated work area for each shift. Confirm with Patient and update demographic information on relevant booking in system Answer enquiries from either members of the public or staff, whether by telephone or in person For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient Make follow up appointments as required To provide cover during periods of absence Job description Job responsibilities Ensure that all relevant case notes are available at the start of the clinic Book in Patients for clinics held in allocated work area for each shift. Confirm with Patient and update demographic information on relevant booking in system Answer enquiries from either members of the public or staff, whether by telephone or in person For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient Make follow up appointments as required To provide cover during periods of absence Person Specification Qualification Essential Good general education 5 GCSE A-C grades or equivalent, including Maths and English Knowledge Essential Providing a quality service to support excellent patient care and experience Skills Essential Proven Customer Care skills Computer literate, in particular use of MS windows and Outlook Excellent interpersonal skills Values Based Question Essential How would you ensure you represent MFT in a positive way? Experience Essential Experience of working within an acute hospital environment is desirable, but not essential Person Specification Qualification Essential Good general education 5 GCSE A-C grades or equivalent, including Maths and English Knowledge Essential Providing a quality service to support excellent patient care and experience Skills Essential Proven Customer Care skills Computer literate, in particular use of MS windows and Outlook Excellent interpersonal skills Values Based Question Essential How would you ensure you represent MFT in a positive way? Experience Essential Experience of working within an acute hospital environment is desirable, but not essential Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Medway NHS Foundation Trust Address Medway Hospital Windmill road Gillingham ME7 5NY Employer's website https://www.medway.nhs.uk/ (Opens in a new tab)