Job summary To be responsible for undertaking a wide range of administrative duties and the provision of administrative support to the multidisciplinary teams. Main duties of the job The following are the core responsibilities of the Senior Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Complaints Management b. Significant Events/Learning Events & SIRMS c. Safeguarding procedures d. Setting up meetings/attending/minuting and following up actions. e. Administration Audits f. Process changes to patient registration, deduction of record and new patient registration. g. Input data into the patients healthcare records as necessary. h. Actively liaise with external stakeholders i. Ensure TeamNet is updated, and processes are inline with policies & procedures. j. Always maintain a clean, tidy, effective working area k. Support all clinical staff with general administrative tasks as requested. About us Norton Medical Centre is a well-established healthcare facility known for its commitment to providing high-quality care to a large and diverse patient base. Serving approximately 17,000 patients, the Centre offers a wide range of medical services to meet the needs of the local community. The Centre prides itself on its dedicated and experienced staff, which includes doctors, nurses, administrative personnel, and other healthcare professionals who work collaboratively to ensure the best possible patient care. The centre's team is highly trained and constantly strives to stay up-to-date with the latest medical practices, providing comprehensive care for everything from routine check-ups to more complex health concerns. Our focus is on continuous improvementand commitment to patient well-being. Date posted 17 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A5669-25-0002 Job locations Billingham Road Norton Durham TS20 2UZ Job description Job responsibilities Duties can include, but are not limited to, supporting the administration and receptionist teams with patient deductions relating to death process and DNA policy, being accountable for processing of information, uploading documents to TeamNet in a timely manner and in accordance with current policies. Dealing with complaints in a timely manner. Ensuring Significant Events are logged, meetings recorded, and actions followed through with learning events recorded and shared with relevant stakeholders. Safeguarding register is maintained, liaising closely with the secretarial team for timely referrals and updates. Auditing admin tasks to ensure safe and effective working. Attending PPG Meetings. To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job description Job responsibilities Duties can include, but are not limited to, supporting the administration and receptionist teams with patient deductions relating to death process and DNA policy, being accountable for processing of information, uploading documents to TeamNet in a timely manner and in accordance with current policies. Dealing with complaints in a timely manner. Ensuring Significant Events are logged, meetings recorded, and actions followed through with learning events recorded and shared with relevant stakeholders. Safeguarding register is maintained, liaising closely with the secretarial team for timely referrals and updates. Auditing admin tasks to ensure safe and effective working. Attending PPG Meetings. To support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Person Specification Qualifications Essential Complaints Qualification Experience of working with general public Experience of working in a health care setting Safeguarding Level 4 Degree Qualification Desirable GCSE Maths & English NVQ Level 3 Administration SystmOne TeamNet Person Specification Qualifications Essential Complaints Qualification Experience of working with general public Experience of working in a health care setting Safeguarding Level 4 Degree Qualification Desirable GCSE Maths & English NVQ Level 3 Administration SystmOne TeamNet Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Norton Medical Centre Address Billingham Road Norton Durham TS20 2UZ Employer's website http://nortonmedicalcentre.nhs.uk/ (Opens in a new tab)