Job Title: Clubhouse Manager
Reporting to: Owner and Founder
Hours: Week 1: Monday to Friday 8.30am - 6pm, Week 2: Tuesday to Saturday 8.30am to 6pm.
Salary: £30,000 to £35,000
Line Management of: Clubhouse Chef, Clubhouse Assistants
Main Purpose of the Role
Ensure the efficient and smooth daily operation of the Clubhouse, fostering a warm and welcoming atmosphere for all guests and members.
Key Responsibilities
Customer Service & Front Desk Management
* Maintain a high standard of customer service through proficient management of the front desk.
* Attention to detail in managing all bookings, including lessons and corporate events, while ensuring all daily tasks and inquiries are handled promptly and professionally.
* Manage and maintain the Clubhouse calendar.
* Manage all aspects of cellar operations, including inventory control, stock rotation, and supplier coordination, to ensure optimal beverage quantity.
* Manage and reconcile store credits on a daily basis.
* To act as key holder for the Clubhouse as and when necessary
Event Planning & Execution
* Plan and manage shooting events for up to 20 participants and non-shooting events.
* Support the Events and Sponsorship Team with sales and management of events.
* Ensure necessary food, beverage and staffing support for events.
Team Management & Collaboration
* Oversea the Clubhouse Chef and collaborate to ensure a well-curated menu is available and events are catered to the highest standard.
* Work with the Accounts Department to manage transactions and conduct monthly stock take.
* Manage store credits and promotions.
Membership & Sales
* Develop and manage responding to enquires and oversee renewals.
* Drive sales of courses with the ability to upsell.
Health & Safety
* Ensure health and safety protocols are followed at all times.
Any other duties, as required.
Skills & Attributes
Essential:
* Strong customer service skills and a customer-centric approach.
* Experience of managing a team.
* Strong organisational skills.
* Collaborative team player with a positive attitude.
* Exceptional communication skills.
* Flexible approach to work.
* Level 2 Food Hygiene certification.
* Competency in Microsoft Office