Sales account manager opportunity for London based Luxury high-end tableware company, currently has an exciting opening to join their expanding team - May/June 25
The Company:
Our client a luxury tableware company offers exquisite tableware for events, weddings, corporate functions, private parties, and more.
Role Details:
We are looking for an experienced and dynamic Account Manager to join our team and build long-lasting relationships with our clients while expanding our portfolio of business.
Key Responsibilities
* Client Relationship Management:
o Cultivate and manage relationships with key clients across various industries including corporates, wedding planners, caterers, venues, members' clubs, and brands.
o Act as the main point of contact for both existing clients and new inquiries, ensuring the highest level of customer satisfaction.
o Regularly check in with clients to ensure their needs are met, address any issues, and provide tailored solutions to enhance their experience with Maison Margaux.
* Portfolio Growth:
o Identify opportunities for expanding the client portfolio by understanding clients' evolving needs and offering bespoke tableware solutions.
o Develop strategies to grow and retain existing accounts, increase rental volume, and introduce new products/services to clients.
o Drive repeat business by fostering strong, long-term relationships and exceeding client expectations.
* Networking & New Business Development:
o Leverage your existing network of contacts within the London events industry to build new business opportunities and drive brand awareness.
o Work closely with the marketing and business development teams to identify new avenues for business growth.
o Attend industry events, trade shows, and networking events to strengthen connections and bring in new leads.
* Cross-functional Collaboration:
o Work closely with the operations and logistics teams to ensure seamless delivery and collection of tableware to clients.
o Coordinate with the design team to ensure our collections meet the specific requirements and aesthetics of each client.
o Collaborate with the sales and marketing teams on promotional efforts and strategy development.
* Reporting & Administration:
o Maintain accurate and up-to-date records of client communications, sales pipelines, and business development activities in the CRM system.
o Provide regular reports to senior management on client feedback, project status, and revenue growth.
About you
* Experience:
o At least 3-5 years of experience in account management in the London luxury eventssector withinsales, or client services
o Proven success in managing and growing client accounts, within luxury sectors (events, weddings, corporate functions).
o A strong, existing network of contacts in the events industry, including connections with wedding planners, venues, caterers, corporates, and members clubs.
o An effective networker who regularly attends industry events
* Skills:
o Excellent communication, negotiation, and interpersonal skills.
o Strong organizational skills and the ability to manage multiple client accounts simultaneously.
o A client-focused approach, with the ability to understand clients' needs and provide tailored solutions.
o Experience in using CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
* Personal Attributes:
o A positive, can-do attitude with a professional and polished and well-presented demeanour.
o A proactive, self-motivated, and results-oriented individual.
o Strong attention to detail and high standards of customer service.
o A passion for luxury brands and the events industry.
o A self starter would suit a candidate who is used to organizing and maximizing their day.
What We Offer
Monday - Friday - 9- 5 / 10-6 (1 or 2 remote days )
* Competitive salary with performance-based incentives.
* Opportunity to work with a dynamic and creative team in a growing business.
* Hybrid Working (1 or 2 days from home)
* Access to an exclusive network of clients and suppliers in the events sector.
* A vibrant and supportive work environment that values creativity and personal development.
* 20 days annual leave; Holiday entitlement increases with years of service up to 30 days
* Employee discount.
Salary & Benefits:
38 - 40 k plus 20% ote package of £45600 - 48,000
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