* Manage customer experience with an Ecommerce business
* Identify trends & improvement areas in website functionality
About Our Client
Our client is a large-scale consumer Etailer with a strong presence across the UK. With a strong dedicated team of professionals across various teams, they focus on providing high-quality products and an exceptional shopping experience for their customers.
Job Description
* Improve the customer experience for the ecommerce department.
* Handle customer complaints, issues and enquiries with professionalism and tact.
* Develop and implement strategies to improve customer service quality and efficiency on the website.
* Identify and troubleshoot issues related to orders and website navigation.
* Monitor customer feedback and use it to improve products, service delivery and website functionality.
* Provide customers with up-to-date knowledge of new product releases and promotional campaigns.
The Successful Applicant
A successful Ecommerce Customer Service Manager should have:
* Minimum 1 - 2 years experience within Ecommerce or Retail.
* Knowledge of ecommerce tools like Shopify or Magento, CRM systems is a plus.
* Strong organisational and time management skills.
* Knowledge of using customer support software, ecommerce platforms and Microsoft office.
* Excellent problem-solving and communication skills.
* Attention to detail and adaptability to a fast paced environment.
What's on Offer
* A salary of £35,000 per year.
* 5 days onsite with a great team.
* A dynamic work environment.
* Opportunities for professional development and growth.
#J-18808-Ljbffr