To deliver customer orders in a timely and efficient manner while upholding company standards of customer service and respect.
Primary Responsibilities:
1. Checking, loading, and routing of delivery run.
2. Delivering customer orders on time and correctly, assisting customers putting away if required and always going the extra mile.
3. Getting customer signature on delivery notes, keeping notes in order and giving to warehouse manager for invoicing, ensuring all delivery notes are returned, using the digital POD system.
4. Daily vehicle checks.
5. Assisting with picking once back from deliveries if required.
6. Sales Orders - Picking, labelling (including courier booking and labels), and putting in correct location.
Key Performance Metrics:
1. Delivery accuracy and customer satisfaction (measured by customer complaints).
2. Daily Vehicle Checks Complete Every day.
3. 5S – Maintaining Van in good and clean condition inside and out.
4. Adherence to all company policies and procedures.
5. Delivery POD’s prove beyond reasonable doubt that we have delivered what we say we have, using the digital POD system.
Work Equipment:
1. Drivers are supplied with a work phone to allow them to:
2. Use navigation tools to assist with routing.
3. Have access to WhatsApp/POD App to send POD pictures.
4. Have access to Phone and messaging capability should you need to contact the office.
5. Each phone is the responsibility of the drivers to keep charged and in working order; any damages/loss should be reported to management immediately.
Creating and Driving Value within your Role:
1. Working efficiently, and wherever possible suggesting changes/making improvements with the team that will drive efficiency in the operation (e.g. Waste Board).
2. Driving and delivering efficiently (e.g. no speeding, drive with MPG in mind, not leaving the engine running when not necessary).
3. Maintaining accuracy in loading vans/deliveries, to make sure customers get the goods required correct the first time, to cut down on returns and customer complaints.
Requirements:
Skills/Attributes Required:
1. Be able to work independently and make decisions quickly and effectively.
2. Adaptable to change.
3. Good Customer Service Skills, polite and courteous always.
4. Always looking for ways to improve/increase efficiency/productivity.
5. Apply Customer First attitude to every scenario.
6. A positive and “can do” attitude at all times.
7. Physical fitness, items of various weights and sizes and fast-paced rate of work.
Education/Experience Required:
1. Experience in a warehouse environment.
What We Offer:
* Hourly rate up to £14.00.
* Zero Hour Contract: As and when required Monday - Friday.
* Access to employee assistance helpline (financial and mental health support).
If you have spare time on your hands and are a hardworking and dependable individual looking to be part of a dynamic team, we encourage you to apply today!
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