Job Description What you'll be doing day-to-day: Champion Quality Control : Lead and manage the quality control process, ensuring our revolutionary products meet the highest standards throughout production. Customer-Focused Quality Enhancements : Collaborate with customer service to provide technical support, integrating customer feedback into ongoing product and quality improvements. Innovative Product Testing : Oversee the testing and approval of our energy-generating products during production, ensuring they meet performance and sustainability benchmarks. Resolve Quality Concerns : Take charge of addressing customer quality issues and warranty cases, ensuring timely and effective resolutions to keep our customers energised and satisfied. Supplier Audits & Collaboration : Conduct audits of suppliers and assembly lines to ensure they meet our 'Gold Standard' for quality, assembly, and packaging—key to delivering premium, energy-efficient products. Develop Supplier Processes : Work with suppliers to create FMEAs, Control Plans, and process documentation, ensuring consistent quality throughout our supply chain. Drive Corrective Actions : Issue Corrective Action Requests and ensure that improvements are implemented, using strong problem-solving skills to drive supplier performance. Sustain Process Improvements : Take an active role in enhancing supplier processes, conducting capability studies to ensure high-quality, sustainable product manufacturing. Compliance with Electrical Standards : Ensure that all electrical components meet the necessary approval standards and regulatory requirements for safety and efficiency. Lead Production Trials : Collaborate with suppliers and the NPD team to run production trials, documenting results and making recommendations for continuous improvements. Global Supplier Engagement : Travel both within the UK and internationally to work directly with suppliers, ensuring our clean-tech fitness products meet strict quality, cost, and sustainability goals.