Customer Migration Advisor
Hull (HU5)
Free Parking
37.5 Hours per week - Monday to Friday 10am-6pm or 11am-7pm
£11.73 per hour
Duration: month by month temporary rolling contract
ASAP start
We're looking to recruit a motivated Inbound and Outbound Advisor for a growing telecomms technology specialist based in the Cottingham road area of Hull. The main purpose of the role is to help the team migrate new customers to the company's technology platform.
The successful candidate will be responsible for both receiving incoming customer inquiries and making outbound calls to customers to successfully oversee this migration work.
The role requires exceptional communication skills, persuasive abilities, and a customer-centric approach to provide a positive and improved experience for customers.
Key Responsibilities:
1. Handling incoming calls.
2. Providing accurate and detailed information on product pricing, features, and benefits.
3. Identifying and understanding customer requirements.
4. Supporting customers through the transition journey.
5. Following up on enquiries and booking appointments for product specialists.
6. Building rapport and communicating company services.
7. Maintaining accurate call and customer interaction information.
8. Staying updated on products and services and thoroughly understanding their features and benefits.
9. Adhering to all framework and compliance guidelines.
Qualifications and Skills:
1. Excellent verbal communication skills and the ability to adapt communication style to various customer personalities.
2. Proficient in using basic computer applications and software.
3. Goal-oriented mindset with a track record of meeting or exceeding targets.
4. Self-motivated, energetic, and driven to succeed.
5. Ability to work independently as well as part of a team.
6. Time management skills to prioritise and manage multiple tasks efficiently.
Interested candidates should apply via this website. #J-18808-Ljbffr