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Key Duties (including but not limited to):
* Management of own workload within agreed claims authority limits and guidelines, to ensure quality and compliance standards are consistently met.
* Agreed deadlines and service standards are met – or reported to the Head of Claims if there is a risk they will not be
* Gather appropriate evidence and assess information to reach a decision to accept, decline or close claims displaying logical reasoning
* Proactively manage claims end to end to ensure members claim payments are made in a timely manner, support members back to their normal level of functioning and pay claims for the expected duration
* Communicate claims decisions clearly both written and via the telephone
* Develop effective relationships by liaising in a professional, friendly and efficient manner with key stakeholders, such as members, financial advisors, reinsurers and third-party providers
Qualifications required:
* CII diploma (claims) is desirable but not essential
Experience required:
* Experience of assessing and managing Income Protection claims for a minimum period of 2 years
* Must have a good understanding of medical conditions
* Ability to cope with varying workloads, pressures and priorities
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