The company:
Elis is an international textile, hygiene & facilities services business, operating in 29 countries across the globe, delivering a complete textile rental and laundry service. We offer everything from workwear to mats, mops, bed and bath linen, hygiene supplies and pest control services.
With plants and distribution hubs across Ireland, Elis offers an unrivalled level of nationwide service with accredited systems and a commitment to the highest infection control standards. Our, 1400+ workforce, proudly support over 10,000 Irish businesses, delivering quality products and services. Our circular services help clients stay focused on their core business while allowing them to reduce their environmental footprint.
The Role
We are currently recruiting for a Customer Service Administrator for our site in Cookstown. Co. Tyrone.
The Customer Service Administrator will ensure quality of service in order to retain and develop existing customers by working alongside Customer Account Managers and other members of the Customer Service Team. The successful candidate will be able to adapt to business needs and ensure all reports, Paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner.
Key Responsibilities:
Respond to all customer query correspondence within agreed time frame and ensuring resolution, manage relationships between customers and Elis. Working closely with Production, stores and distribution teams where needed.
Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits.
Process new sales contracts once approved onto the system
Process weekly credits, additions and reductions on the internal system
Process customer contract renewal paperwork and complete orders for stock and garments.
Process customer mat orders and approve visuals of product pre order.
Raise manual invoices to customers for logo badges, replacements, workwear sales.
Monthly reporting as directed.
Process cancellations on customer accounts once approved by CAMs
Knowledge, Skills, Experience:
Good interpersonal and communication skills
Customer minded problem solver - proactive.
Computer skills
Good business understanding and commercial skills.
Planning and organisation skills
Team player
Conflict management
Enjoy working with people.