Strategic Support Assistant | Bristol | Permanent
Salary: £26,460
Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm
Benefits and perks:
* Impressive holiday allowance that rises in line with your years of service.
* Additional day off for your birthday so you can celebrate in style.
* Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
* Enhanced Maternity and Paternity leave to spend crucial moments with your new-born baby.
* Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
* Access to a health and wellness program to look after your wellbeing.
* Enjoy a variety of high-street discounts and rewards with ‘Medicash Perks at Work’.
* Ride to work scheme to keep fit while saving money.
* Interest-free season ticket loans (available after a year’s service) for cheaper travel.
CitySprint is on a fast track to become the UK’s leading courier services provider, with current market domination of the same-day service areas.
Through regular investment in our people, service offering, and customer proposition, we are paving the way for courier services to be more intuitive, capable, and responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision.
This is where YOU come in!
We have a fantastic opportunity for a Strategic Support Assistant to undertake the day-to-day Strategic Support management of key/complex CitySprint contracts, providing a high level of customer service and support to ensure that all tasks are performed in line with customer and business-specific SLA’s. You will work in collaboration with multiple colleagues across the business and build professional relationships with clients and suppliers.
Main responsibilities:
* Confidently deal with all incoming customer calls quickly, courteously, and efficiently, and action all emails received into the Strategic Team.
* Make bookings accurately, advising clients of options to suit their requirements.
* Complete client bookings using multiple booking platforms.
* Proactively keep clients informed of delays or issues as advised using the clients tracking sheet where applicable.
* Proactively use Salesforce including updating client details, entering cases, and logging calls.
* Produce clear and concise external reports in the appropriate format as requested by the customer.
* Liaise with staff at all CitySprint service centres across the business as necessary.
* Monitor SLA performance to ensure targets are being met.
* Highlight and investigate areas of failing performance and report to your line manager.
* Host and manage conference calls as requested by the client and feedback any relevant action points to the business.
The key skills needed for the role include:
* Excellent verbal and written communication skills.
* Attention to detail.
* Ability to work with highly sensitive and confidential information discreetly.
* Ability to collaborate with all stakeholders including couriers, service centre colleagues, clients, and suppliers.
* Adaptability to meet the changing demands of the work environment and respond well to any delays or other expected demands.
If this all sounds like you, we really want to hear from you! Please don’t delay, send us your CV outlining why you're the best person for the job.
We do not require the assistance of agencies with this vacancy – thank you in advance.
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