Who we’re looking for Sustaining tenancies, preventing arrears from escalating, and maximising rental income are key to our business, so we’re looking for a great communicator to support customers to pay their rent on time. You’ll have experience of working in an administrative or customer service role, and a good grasp of Housing Benefit and Universal Credit claims. You’ll also have solid IT skills, including MS Excel and Word, and a flair for negotiation, decision making and problem-solving. With bags of energy, you’ll be a great team player, building relationships to deliver stellar service for every customer, every time. When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We care You can find a full description of our values here Due to the nature of the role, you may be asked to complete an standard DBS check if offered the role. Feel a connection? If this sounds like you, click, on ‘apply now’ Closing date for applications is 29 January