Customer Service Administrator Wakefield To £25,500 Excellent Benefits Are you ready to start a new Job in 2025? If so, my long-standing client, based in Wakefield, is seeking a Customer Service Administrator to join their team. Working as a member of their friendly sales support department youll be responsible for taking ownership of the customer sales journey from initial enquiries through to order acknowledgment, the processing of orders and delivery. Youll also from administrative support to both Internal and External Sales teams to build and nurture customer relationships and generate sustainable growth. Key Duties Act as a point of contact within the business for the full customer sales order journey, providing support to the wider Sales Support Department internal and External Sales Teams. Be a team player, supporting and assisting colleagues and key stakeholders across the wider business as directed and as required. Carry out all forms of communication in line with company expectations, taking the opportunity to build and maintain meaningful relationships with colleagues, key stakeholders, and customers. Demonstrate a professional, efficient but friendly telephone manner, overseeing calls relevant to the customer sales journey, or directing calls to the relevant staff member, taking accurate messages and ensuring these reach the intended recipient if unavailable. Liaise with customers directly, via phone, email or other multimedia means, to accurately ascertain products requirements, identify solutions and provide pricing in line with the customers requirements and budget. Generate and follow up quotation and process customer orders received, using the established business processes and systems, ensuring the accuracy of the information at all times. Monitor the progress of each order to guarantee all customer requirements are met, ensuring any alterations necessary are discussed and confirmed where required with the Production Manager, Account Manager and Customer in a timely manner. Display a confident can-do attitude at all times, ensuring the customers needs are central to any work completed, creating a positive customer journey. Youll possess excellent customer service skills and experience and have a positive attitude. Youll enjoy working as part of a team and able to work under pressure and to deadlines. This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful. We will not submit your CV until you have been briefed on the position and we have your consent to do so. Both Bagnall Hopkins and our clients promote a policy of equal opportunities. For Bagnall Hopkins GDPR policy and how your data will be handled, as well as what your rights are, please visit our website and go to our Privacy Policy