Our client is one of the leading employers in the area and is seeking a Customer Service Representative.
They offer professional and structured training and development opportunities, genuine career progression and a benefits package which is second to none.
Opportunities to study for professional qualifications, including the CeMAP
* Based in Epsom
* Up to £25,000 (DOE) + discretionary bonus
* 23 days holiday (rising to 27 days) + bank holidays
* Hybrid (after training)
Job Description:
* Dealing with telephone calls and responding efficiently to enquiries
* Issuing relevant literature, illustrations and application forms to customers
* Proactively following up enquiries with a view to converting these into applications
* Responding to requests for progress updates from customers
* Producing regular ad-hoc management information reports
* Conducting account transactions for new and existing customers
Person Specification:
* Must be educated to GCSE level 5 grade A - C (minimum C grade in both Math’s & English)
* Previous customer service
* Previous experience of handling incoming telephone calls
* A background in financial services, banking, insurance or similar would be an advantage
* Strong administrative and organisational ability and a keen attention to detail
* Confident, clear and professional telephone manner
Benefits
* Pension Scheme
* BUPA Membership
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