Employer: Mersey and West Lancashire Teaching Hospitals NHS Trust
Employer type: NHS
Site: Knowsley Community College
Town: Huyton
Salary: £53,755 - £60,504 Per Annum
Salary period: Yearly
Closing: 02/01/2025 23:59
Interview date: 16/01/2025
Senior Service Improvement Manager
NHS AfC: Band 8a
An exciting opportunity has arisen for a Senior Service Improvement Manager to join our team on a 24 Month Fixed Term basis.
The post holder will support several projects across the Divisions within the Trust, providing leadership and guidance to specific service improvement and redesign projects and programmes of work, designed to support delivery of the Trust’s 5 Star Patient Care Strategy.
They will be responsible for planning, facilitating and delivering specific projects, using appropriate tools and techniques which facilitate optimum operational performance and quality improvement.
They will utilise appropriate methodology to focus change and improvement initiatives on meeting a range of improvement outcomes; improved clinical outcomes, enhanced patient experience, patient safety, and service efficiency.
The post holder will be expected to act autonomously ensuring that daily tasks and on-going workloads are prioritised and completed in agreed timeframes. They must have excellent interpersonal skills and be able to hold project leads to account. The post holder will handle and manage highly complex and sensitive information about staff, work processes, commercial plans, strategic objectives and barriers to change.
They will have a responsibility to line manage the Service Improvement Manager and/or Specialist Information Analysts.
Main duties of the job
The Senior Service Improvement Manager will report directly to the Head of Service Improvement/PMO and will work closely with cross-functional project teams and other staff within the trust on service improvement and project delivery.
The post holder will be expected to lead on several existing and new service redesign initiatives supporting operational staff through the process from scoping, process mapping to implementation, whilst at the same time building and maintaining effective governance around the projects and wider programme.
Drawing on a wide range of national and local performance data supported by a deep understanding of the processes within a service or team, the post holder will ensure the delivery of a range of quality and efficiency outcomes.
Detailed job description and main responsibilities
KEY DUTIES
Communication
* The post holder will produce highly complex sensitive and contentious information for a diverse range of clinical and non-clinical staff both internal and external to the Trust, about operational processes both clinical and non-clinical.
* The post holder will discuss and present through different media highly complex, sensitive, and contentious information to individuals and groups of staff at all stages of a service improvement project.
Knowledge Training and Experience
* The post holder will be required to mentor and support staff either individually or collectively through the life of a project.
* Using their highly developed specialist knowledge and extensive experience of change management, the post holder will lead and support in the implementation of operational process changes.
Analytical and Judgement Skills
* The post holder will be required to collect, analyse, and interpret complex multi-faceted qualitative and quantitative process data and on this basis set out strong recommendations to resolve operational performance difficulties and problems.
* The post holder will be required to make judgments about when to escalate problems that hinder projects achieving their planned result.
Planning & Organisational
* Contributes to and assists the Service Improvement & System Optimisation Manager in the development of a complex strategic forward programme of work for the Service Improvement team.
* Managing individual projects, coordinating the input of a wide range of stakeholders from across the organisation.
Physical Skills
* The post holder will be required to transport stationery and IT equipment required for presentation of data.
* The post holder will be required to drive to different sites of the Trusts estate.
Responsibility for Patient/Client Care
* The post holder will be required to engage in communication with patients when undertaking process observations.
Responsibility for Policy/Service Development
* The post holder will propose and support implementation of a wide range of changes to service delivery across the Trust.
Responsibility for Financial & Physical Resource
* The post holder will be responsible for ensuring that individual projects within the programme have included financial plans.
Responsibility for Human Resources
* The post holder will be responsible for the line management of the other members of the Service Improvement team.
Responsibility for Information Resources
* The post holder will be required to input into the design of systems that relay information as to the status of a process or operational performance.
Responsibility for Research and Development
* The post holder will be required to regularly undertake assessments of services and processes.
Person specification
Qualifications
* Educated to Masters Level and/or equivalent experience, knowledge and competencies
* Lean Practitioner qualification and/or equivalent experience
Knowledge & Experience
* Experience of running large scale projects
* Experience of utilising recognised improvement methodologies.
Skills
* Demonstrate a strong understanding of multidisciplinary issues and commitment to multidisciplinary working
* Excellent communication skills including report writing, presenting and facilitation of meetings
Thank you for considering an application to work for Mersey West Lancashire NHS Trust.
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