Mundo CX economics UKCountry: United Kingdom
To evaluate the relationship between NPS and commercial performance in the retail bank
What do we need?: Analytical background, mathematics and statistics qualifications, good understanding of NPS methodology and business applications,
What will you do?: The participant will look to develop models that will measure the relationship between NPS and commercial performance
What will you learn?: UK market knowledge, details of retail banking customers and channels, overview of CX operating models in the UK. Access to CX platforms (Medallia)
Project Location: Milton Keynes, United Kingdom
Dedication: Tiempo completoWeekly hours:
Main Language Required: Inglés - Intermediate
Second Language Required:
Certifications needed:
Experience required:
Type: Presencial
Projec Duration: Months:
CIB Area:
GENERAL INFORMATION OF THE PROGRAM:
- Participation in MUNDO program can be full-time or part-time, and face to face or remote.However, the following assignments will not be allowed: a) International + face-to-face + part time; b) International + remote + medium term ( to months).
- If participation in a project implies an international movement, the participant will receive the corresponding international assignment package (work permit, travel, accommodation, daily allowance/COLA, medical insurance) and in case of assignment for more than months, they will also receive: intermediate travel and tax advisory.
-Remember that all international assignments must always comply with immigration rules, and if a work permit is needed, the process with immigration authorities takes time.