General
Job Title: Claims Solutions Technician
Contract Type: Fixed Term
Division: Claims Solutions
Reports To: Deputy Claims Solutions Team Leader
Key Relationships: Claims team, external service providers, UCO, brokers, and other staff
Job Summary: Role is a general technician role within the Claims Solutions Team, flexing across roles within the team as required. This includes managing a flexible portfolio of NEST and/or Bordereaux Accounts depending on the needs of each team, as well as assisting with administrative processes as required. Perform core processes assigned to the team for those accounts and be able to flex between teams/tasks as needed. This includes administrative and agreement processes related to the claims handling services. Act as cover for Claims Solutions team members during absence.
Key Responsibilities:
* Monitor claims with no expected cost to Beazley with support from line management, from notification to closure as per NEST processes and guidelines.
* Liaise with service providers, brokers and other stakeholders to support the effective monitoring and escalation of claims.
* Assist with claims data requirements.
* Perform the core processes necessary for controlled delegated claims handling when managing BDX accounts as per BDX Team processes and guidelines.
* Participate in cross-team and intra-team projects, as required.
* Comply with standards for timeliness of contact, follow-up and payments.
* Assist with recovery of Loss Funds for managed accounts and oversee the process for getting the Loss Funds returned promptly.
* Support the Claims Solutions Team in maintaining accurate data within the claims databases.
* Assist with processing of various vendor invoices assigned to the Claims Solutions Team as per the processes defined by each stakeholder/Focus Group the invoices originate from.
Authority & Minimum Standards Observance:
* Operate within approved claims authorities at all times.
* Maintain a thorough knowledge of industry regulations and minimum standards.
* Ensure compliance with the regulations and Beazley’s claims control standards and protocols.
Conflicts of Interest:
* Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly.
* Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim.
General:
* Build collaborative working relationships with other team members.
* Proactively contribute to team meetings to demonstrate engagement and understanding, and have cameras turned on for virtual meetings to enhance engagement.
* Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude contributing to an internal environment of teamwork and promote a positive brand image to our external customers.
* Undertake relevant training on Beazley policies and procedures as identified by line managers, Culture & People development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
* Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas.
* Perform additional responsibilities as required by line managers, through objectives or through the learning management system.
Personal Specification:
Education and Qualifications:
* Bachelor’s Degree or equivalent in insurance-related work experience.
* A minimum of 3 A ‘Levels’.
Skills and Abilities:
* Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy.
* Ability to clearly document and communicate claims updates.
* Proficient Excel skills, with a willingness to learn.
* Client and broker management skills.
* Strong attention to detail and a proactive approach to working.
* Strong organisational skills.
* Ability to think creatively to both anticipate and solve problems.
* Ability to clearly document and communicate operating processes and procedures.
* Excellent Excel skills are required for this role.
* Focus on consistent delivery.
Knowledge and Experience:
* Experience of working with bordereaux and an understanding of Lloyds minimum standards would be desirable.
* Experience working in a Lloyd’s/general insurance environment advantageous.
* Past claims experience beneficial.
* Experience in working in a delegated claims environment would be advantageous.
* Knowledge of DDM, IMR/ECF2 is beneficial.
Aptitude and Disposition:
* Self-motivated, flexible and enthusiastic.
* Professional approach to successfully interact with senior management/colleagues/external suppliers.
* Diplomatic, cooperative and collaborative in approach.
* Good written and verbal communication skills.
Competencies:
* Accuracy.
* Attention to detail.
* Analytical thinking.
* Managing resources effectively.
* Customer focus.
* Technical competency and expertise.
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