The role
As a key part of our managed services team, our Customer Success Architect role is all about adding extra value for our customers through the ANS Managed Service. This role is here to help customers embrace cloud-native technologies and transform their environments. It’s essential for making sure our customers can fully leverage these technologies to boost their digital presence and operational efficiency.
What will I be doing?
1. Architect solutions for customers using Azure and AWS technology stacks
2. Review customer architecture
3. Advise customers on new technologies within the Azure and AWS stacks
4. Lead a customer’s Customer Success Plan to modernise and become cloud native
5. Manage and create backlog items and tasks in Dynamics365 CRM as part of the customer backlog
6. Provide architectural and solution support to engineers configuring the solutions the CSA has designed
7. Provide an escalation point for the Service Desk Squads to customer queries and problem tickets
8. Provide a change advisor role where needed within ANS’ Change Advisory Board (CAB)
9. Provide architectural advice and customer facing support to the Launch Team for productised solutions in eCloud and dedicated servers
What will I bring to the role?
1. Excellent knowledge of Azure and AWS environments
2. Very good knowledge of cloud migration and transformation strategies
3. Good knowledge of Microsoft’s and/or Amazon’s Cloud Adoption and Well Architected Frameworks
4. Excellent customer service skills and ability to collaborate with customers
5. Strong commercial awareness of recent technology industry shifts and directions of travel
6. Very good skills and exposure to utilising cloud native platform as a service (PaaS) offerings such as Azure App Service, Azure Kubernetes Service, Amazon Elastic Kubernetes Service or Amazon Elastic Beanstalk
Minimum Qualifications:
1. AZ104 Microsoft Azure Administrator and/or AWS Solutions Architect Associate: Essential
2. AZ305 Microsoft Azure Architect Expert and/or AWS Solutions Architect Professional: Preferred
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