Are you results driven with the ability to manage a team in an agile way?
We have an opportunity for a Lettings Manager to join our truly modern and high performing Lettings Team. Our Lettings team is a customer focussed and results driven team that works hard to ensure we minimise rent loss and ensure that Platform Housing Group are a landlord of choice.
You will be responsible for leading and motivating an engaged and consistently highly performing team that provides an exceptional service to our new and existing customers at all times, ensuring that customer satisfaction remains a priority and KPI targets are achieved.
What could you be doing be doing as a Lettings Manager?
The Lettings Manager will inspire and encourage an organisational culture which reflects and embeds our People Values and encourages people to bring their best selves to work. You will demonstrate the Groups values and behaviours that set a positive example to all employees.
As part of the role, you will provide leadership and coaching to direct reports and their teams, to effectively deliver their team objectives and to develop their potential. You will plan the workloads of your team effectively to ensure KPI targets are met, and void rent loss is kept to an absolute minimum.
You will be responsible for leading a team to secure new customers for new and vacant homes following a robust marketing process. You will ensure efficient communication with customers with clear guidance on how to complete the application process in a timely manner.
Some things we need from you:
Experience of Lettings or Housing Management, ideally gained in Social Housing sector.
Proven experience of developing and maintaining relationships with Local Authorities and other partners.
Experience of managing a team and demonstrable ability to coach/manage a team in an agile way.
The ability to establish strong, sustained working relationships based on respect with effective negotiation and influencing skills.
A customer focussed approach to your work with excellent communication skills.
This is a role well suited to someone with drive and an ability to work in a fast-paced environment, as you will be working towards and supporting your team with performance based KPIs.
Whilst this role is home based, you would need to be based near to our Worcester office for office working and team meetings. Travel to our Birmingham office will also be required on occasion.
This role will require a basic DBS check.
Some of our great benefits include:
Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
Learning and Development opportunities
Salary sacrifice electric vehicle scheme
Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If this sounds like the place for you then we'd love to hear from you! Please contact recruitment@platformhg.com to find out more.
Interviews are scheduled to take place on Tuesday 17th and Wednesday 18th December via Microsoft Teams.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .