Job Description We're looking for a driven and strategic Head of Operations to join our client's journey. This is a pivotal leadership role for someone passionate about building efficient systems, leading teams, and enabling growth. You'll oversee the day-to-day operations of the agency, working closely with the founder to scale their processes, support our delivery teams, and drive forward the agency's vision. This role is ideal for someone with extensive operational experience in the SEO and Digital PR space who thrives in a fast-paced, creative environment and is eager to help shape the future of a growing agency. Key Responsibilities: Operational Leadership Take ownership of the agency's operational processes, ensuring seamless day-to-day delivery. Lead and support SEO and Digital PR managers, fostering collaboration and accountability within the teams. Build and refine workflows to optimize resource allocation and operational efficiency. Driving Growth and Strategic Leadership Partner with the founder to translate business objectives into actionable operational strategies. Streamline and enhance client onboarding processes, ensuring a smooth transition from sales to delivery. Oversee recruitment strategies to scale the team effectively, including the onboarding of freelancers and full-time hires. Team Development and Support Provide mentorship and guidance to team leads, ensuring alignment with the agency's vision and goals. Drive a results-oriented culture, empowering the team to deliver exceptional campaigns for clients. Data-Driven Decision Making Analyse performance metrics to identify operational improvements and support data-led decision-making. Monitor key performance indicators (KPIs) to ensure the agency achieves its growth targets.