IT Engineer
Location – B3 2TA
Salary – £34,500 - £39,500
Do you have project experience? Are you an analytical problem solver with strong customer service and care skills? Are you looking for a transformative role? TeacherActive are searching for an IT Engineer to join our team in Birmingham.
Role Requirements & Essential Skills
3rd Line experience is required
Experience working with projects
Infrastructure and/or Network Engineering experience
Ideally, experience migrating over to the Cloud
Troubleshooting skills & the ability to quickly get to the root of a problem methodically
Analytical problem solving skills within base platforms of Windows Desktop and Server / Linux / 365 / AD / DNS / IP / AWS / AZURE / LAN / WAN / WLAN / SDWAN and other wider environments
Responsibilities:
Provide technical support to IT team members and act as escalation point for them.
Proactively work to predict issues, as well as the actions that are needed to stop them occurring.
Reactively identify and rectify issues and act as technical lead for incidents where required.
Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language.
As part of the team that includes internal and external members, work to develop software, programs and processes to meet...