Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Celebrity Cruises UK is looking for a Strategic Account Manager for the South East of England regions to join the UK Sales team. Please note that we are only able to consider candidates based in the UK with full right to work.
About the Company
Celebrity Cruises delivers an elevated premium holiday experience across our fleet of 15 ships traveling to nearly 300 destinations across more than 70 countries spanning all seven continents. Uniquely offering the intimate feel and thoughtful service of small ships, with the variety and excitement of bigger ones—you can explore the world or get away from it for a little while.
About the role
The primary purpose of this role is to own and manage a portfolio of key accounts, influencing internal and external stakeholders through building key relationships and ensuring that APD, revenue and guest targets are exceeded at optimal cost of acquisition. The role will be responsible for developing a fully integrated strategic sales and marketing annual plan for own accounts, and then converting the strategy into targeted activity.
Essential Duties and Responsibilities:
Sales Planning & Activation
* Ensure the right amount of time is dedicated to support the strategic partners with an execution plan.
* Analyse account profitability and opportunity and ensure that the distribution strategy is driving optimal return on investment.
* Responsible for analysing the weekly stats for your territory by account and providing robust market insights.
* Implementation, development, and management of the sales strategy for new business opportunities within your territory.
* To develop annual and quarterly sales plan for your accounts, ensuring the plans are relevant and will drive improvement on profit and APD.
Trade Engagement
* Be the face of Celebrity Cruises, with face-to-face visits, meetings and floor-walking within own accounts.
* Develop a targeted contact strategy that enables you to focus on delivering higher APD’s.
* Develop key relationships within your account portfolio with key decision makers and influencers.
* Build solid relationships with top sellers to ensure Celebrity Cruises remains forefront of mind.
* Work with the Training Manager to ensure effective implementation of Celebrity Passport training programme.
EXPERIENCE KNOWLEDGE AND SKILLS
* Influencing – takes others on the journey with them and ability to persuade others.
* Problem Solving skills – Can identify the problem, think on their feet, and address disputes and problems.
* Multi-tasker – Ability to simultaneously manage a variety of projects and events & at different planning stages whilst meeting required deadlines.
What we Offer. At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company.
We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.
Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.
Come join the team - Journey with us, succeed with us, grow with us.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law.
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