A market leading global supplier of communication and information systems for control centres with safety- critical tasks. The listed family-run company develops and markets its "control centre solutions" the Public Safety & Transport segment (police, fire brigades, emergency rescue services) as well as the Maritime domain.
The role of the Lead Service Manager, is all about providing exceptional support to UK based customers, and your team are responsible for supporting their customers continuously to ensure high levels of customer satisfaction levels together with ensuring the technical stability of our systems. You will work closely with the Service, Project and Engineering teams both in the UK and in our Headquarters.
Day-to-day duties
Leading & owning successful UK PS & Mar Service delivery, reporting to the UK Head of PS, manage day to day ensuring customer expectations and SLA's are achieved and exceeded, and we grow with each of our customers.
Developing the PS & Mar Service function strategy based on the overall UK PS/ Mar strategy, ensuring that the Service team understands and implements the strategy.
Identifying, assessing and managing risks and opportunities to benefit the entire UK PS & Mar Business
Ensures team delivers Service according to established standards, processes and quality guidelines
Planning and forecasting of resources with planned and actuals data to reflect performance of accounts and service provision.
Overall Leade...